My Resume

Professional experience and qualifications

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Experience

2022 - Present

IT Specialist

Connect Services

Transitioned into technology sector, managing IT infrastructure and developing web development skills alongside professional responsibilities.

  • Application Management & Support for enterprise systems
  • Network Architecture & Security implementation and maintenance
  • Cloud Computing & Virtualization solutions deployment
  • Troubleshooting & Technical Support for complex IT issues
  • IT Project Management and cross-functional team coordination
  • Completed Coursera Full Stack Web Development certification from Amazon (ID: QKGW1F0N9US9) in 2025
2019 - 2022

Sales Representative

Connect Services

Delivered exceptional customer solutions while developing analytical and project management skills that translate well to web development.

  • Provided solutions to customers by recommending optimal products and services
  • Managed and maintained sales and feedback dashboards using data analysis
  • Created and maintained spreadsheets to track sales efficiently
  • Led weekly meetings in Jeddah, contributing to team collaboration
  • Successfully trained over 20 iPro's and 20 carrier employees
  • Streamlined stock ordering process and provided support to Apple certificate trainers
2017 - 2019

Sales Representative

AlHaddad Telecom

Developed strong leadership and customer service skills while building foundation for technical career transition.

  • Demonstrated strong leadership skills as team leader, resolving store issues
  • Provided exceptional customer service and valuable consulting to meet customer needs
  • Ensured effective merchandising to enhance product visibility and sales performance
  • Built problem-solving and communication skills essential for web development

Education

2025

Full Stack Web Development

Coursera - Certified from Amazon

Comprehensive certification program covering full stack web development technologies and best practices, completed alongside IT specialist role.

Certificate ID: QKGW1F0N9US9
2014 - 2021

Bachelor of Geographic Information Systems

King Abdulaziz University

Strong foundation in analytical thinking, spatial data analysis, and technical problem-solving - skills that translate excellently to web development and IT systems management.

Skills

Web Development

HTML5 CSS3 JavaScript React.js Node.js Express.js

IT & Systems

Network Architecture Cloud Computing Virtualization IT Security System Administration Technical Support

Data & Analytics

Geographic Information Systems Database Design Data Analysis Dashboard Management MongoDB SQL

Professional Skills

Project Management Team Leadership Customer Service Training & Development Problem Solving Communication